The owner of this website is Roandi SL - B26278457 with registered office at Pl Tejerías Sur, C / San Lázaro, Calahorra, La Rioja Spain, which regulates the use of the portal service www.roandi.com that is made available to Internet users.
Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following:
data about your tastes and preferences. Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please keep in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or features. Depending on how you interact with our Platform, we will process your personal data for the following purposes:
|1. Manage your registration as a user of the Platform||The treatment of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we could not manage your registration. In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the consent you provide when authorizing the transfer of your data from the social network.|
|2. Development, fulfillment and execution of the contract of sale or of services||The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you. It is possible that some data treatments associated with the purchase process are activated only because you request or authorize it, such as the storage of payment data (card) for future purchases or the data treatment necessary to scan tickets. purchase through the Wallet section of the App or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all parties involved when a purchase is made, and in particular for you, since it allows us to put measures in place to protect you against fraud attempts made by third parties.|
|3. Customer Service||We consider that we have a legitimate interest to attend to the requests or queries that you put to us through the various existing means of contact. We understand that the treatment of this data is also beneficial for you as it allows us to serve you adequately and resolve the queries raised. When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the sale contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.|
|4. Marketing||The legitimate basis for treating your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal bases for participate in a promotional action or to publish your photos on the Platform or on our social media channels. In order to show you personalized information, we consider that we have a legitimate interest in profiling the information we have about you (such as the navigation you carry out, preferences or purchase history) and the personal data you have provided to us, such as age range or language, since we understand that the treatment of this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.|
|5. Usability and quality analysis||We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the treatment of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.|
|Finalidad||Plazo de conservación|
|1. Manage your registration as a user of the Platform||We will process your data for as long as you maintain the status of a registered user (that is, until you decide to unsubscribe).|
|2. Development, fulfillment and execution of the contract of sale or services||We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service. On some occasions, we will only process the data until the moment you decide, such as the payment data (card) that you have asked us to store for possible future purchases.|
|3. Customer Service||We will process your data for as long as necessary to meet your request or request.|
|4. Marketing||We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action|
|5. Usability and quality analysis||We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.|
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected during the time that responsibilities arising from the treatment may arise, in compliance with the regulations in force at any time. Once the possible actions in each case prescribe, we will proceed to the deletion of the personal data.
For the best fulfillment of its services, Roandi SL. is obliged to provide certain data of its clients (name, address, telephone, etc.): in particular Procesyva SL, company with CIF: B26384040 and registered office at C / Bebricio nº 53 3C, 26500 Calahorra La Rioja, company of Responsibility Limited, registered in the Mercantile Registry of La Rioja on May 16, 2005, in Volume 594, Book 0, Folio 168, Section 8, Sheet LO-10055, as technological manager of the online store www.roandi.com, as well As with other companies that collaborate with the provision of the service (carriers, etc.) .. In all cases, the data provided is strictly necessary for the specific activity to be carried out.
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. The Stewards have agreed that you can exercise them at no cost by writing an email to a unique email address firstname.lastname@example.org, simply indicating the reason for your request and the right you want to exercise. In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis by which we process your data, you have the right to:
The Spanish Agency for Data Protection (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php)
We offer functionalities or services that require us to process the personal data of a third party that you provide us, such as in the case of sending a gift purchase to a third party. If you provide us with Personal Data of third parties, you guarantee to have informed them about the purposes and the way in which we need to treat their personal data.