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Introduction


The company Roandi SL, is the exclusive licensee of the domain www.roandi.com These general conditions regulate the management of its online sales, logistics distribution, operations, technology and customer service.

1- Identification data


Roandi SL - B26278457 with registered office at Pl Tejerías Sur, C / San Lázaro, Calahorra, La Rioja Spain, (hereinafter, Roandi).

2- Description of the service


Roandi manages online sales operations for the online store on the web, specialized in selling items with Roandi design

3- Use of the roandi.com website and the service


3.1 Use of the website and the roandi.com service

Roandi offers a limited and revocable service to access and use its website, as well as its services, under agreement and acceptance of its General Conditions of Use. This service does not include the right to collect or use information from the website for purposes prohibited by roandi. com, compete with roandi.com, create graphics based on the contents of roandi.com, or save a copy of the web.

3.2 Services offered by third parties:

roandi.com uses the service of other companies, such as transport companies, to perform certain services. roandi.com has no control over these third parties and their services, and you accept that roandi.com has no responsibility for incidents that may occur.

4- General rules


4.1 Prohibited use:

You cannot try to cause any damage to the web or the roandi.com service. For example, and without being this list complete or exhaustive, you cannot: hinder the roandi.com service using viruses or other programs designed to cause damage to any software or hardware. Modify or create versions of any technology used on roandi.com. Use any type of script, robot or technology to monitor the web. Collect emails or other information through the roandi.com service. Impersonate another person or entity.

4.2 Privacy and data protection:

At roandi.com we are especially concerned about security and guaranteeing the confidentiality of the data you provide us as a customer. We are committed to giving you the best service and the best online experience. At the moment that a client places an order through our secure server, your personal data, domicile, email, telephone, as well as the data related to your purchases and payment methods, are incorporated into our database to process the order. The purpose of the data processing is to manage the fulfillment, execution and follow-up of the order placed, as well as the purchase and sale contract for the products purchased, allow responses to queries or suggestions, improve the design and / or content of the pages. of roandi.com and adapt them to our customers, identify visitors to roandi.com and send them news, updates and commercial offers about the “Roandi” brand, its products and initiatives (by email or by any other means of electronic communication) provided they have so requested.

The data that you provide us as a client will be treated in accordance with the provisions of current regulations on the protection of personal data, Regulation (EU) 2016/679 of April 27, 2016 (GDPR) relating to the protection of natural persons in regarding the processing of personal data and the free circulation of these data.

We inform you that:

A. As the owner, the person responsible for this file is Roandi SL - B26278457 with registered office at Pl Tejerías Sur, C / San Lázaro, Calahorra, La Rioja Spain

B. Roandi SL., Guarantees, therefore, the confidentiality of all the data provided by its clients. In addition to the minimums established by legislation, the collection and processing of data is carried out under security levels that prevent the loss or manipulation of the data.

C. In accordance with current legislation, all roandi.com customers have the right of access, rectification, cancellation and opposition of their data. In addition, at any time, the client can express his desire NOT to receive any type of advertising. To exercise these rights, clients can write to Roandi SL., Registered office in Rincón de Soto (La Rioja), Ctra. Zaragoza-Vía de Servicio Norte nº 14, Spain or send an email to roandi @ roandi.com

4.3 Purchase conditions:

At roandi.com we are especially concerned about security and guaranteeing the confidentiality of the data provided by our clients. We are committed to providing the best service and the best online experience.

4.3.1. Sales system:

To make a purchase, you have to send us your order online through the purchase process enabled for this purpose.

4.3.2. Applicable taxes:

At the prices of the products displayed on the roandi.com website, Value Added Tax (VAT) is applied less where specified. In the budget and order come the amounts broken down.

4.3.3. Way to pay:

When ordering, the customer must pay the amount by bank transfer or VISA and MasterCard credit card. From which precise moment the green light will be given to the dispatch of the order. In certain cases and to prevent possible fraud, roandi.com reserves the right to request customers to use a specific payment method.

4.3.4. Form, costs and delivery time:

roandi.com sends your orders through different transport companies. The shipping price is free for all of mainland Spain, and the shipping time is 48/72 hours. It is possible that for one reason or another, an order may suffer certain delays, due to the shortage of products or late confirmation by the customer, etc. In any case, roandi.com must deliver the products to the shipping address indicated by the customer in the shortest possible time according to the estimated delivery times, and in any case, always within thirty (30) calendar days to from the date the order was placed. The transport deadlines can be altered by extraordinary incidents in the carrier, and / or by difficulties in the delivery of the merchandise. Roandi SL excludes any responsibility for delays caused by the transport agency, but does undertake to replace within an reasonable time any order that has been damaged or lost by said agency.

4.3.5. Return policy

You will find our return policy in the "Returns" section.

5. Rights of roandi.com


5.1 Monitoring:

roandi.com reserves the right (without assuming the obligation) to monitor the transactions and communications that occur on the web. If Roandi SL determines, in its own judgment, that a user breaks or may break any condition of the General Conditions of Use or said transaction or communication is inappropriate, it can cancel or restrict access to said user, without further responsibilities for the parties involved .

5.2 Service modifications:

Roandi reserves the right to modify the distribution, organization and aspect of its website and the services it offers, and may change or suspend any aspect of its services and / or prices without prior notice and without liability for any of the parties.

5.3 Cancellation of the contract:

Roandi, at his own discretion and with or without notice, may:

a) Suspend or limit the use of roandi.com to a specific user, as well as completely close an account.
b) Delete any of the content it deems appropriate from the servers and directories of roandi.com
c) Prohibit the use of the services of roandi.com

 5.4 Communications sent by users:

roandi.com reserves the right to use the material and communications sent by users in: questions, comments, forums, ideas and contests; for marketing or other promotional acts, without these confidential communications being considered.

6- Link policy


roandi.com is not responsible for those other websites or files that can be accessed through hypertext links (links) available among its contents, since such linked pages are the responsibility of their respective owners. This page, therefore, neither endorses nor endorses the products, services, content, information, data, files and any kind of material existing on such web pages or files and does not control or be held responsible for the quality, legality, reliability and usefulness of the information, content and services existing on the linked sites and which are not related to this page. In the event that it is deemed appropriate or that a competent body declares the illegality of the data, ordering its removal or making access to it impossible, or the existence of the injury has been declared, and we have been expressly notified the corresponding resolution, the indicated links would be immediately withdrawn.

7- Limitation of responsibilities


Roandi will not be responsible for damages of any nature that may be due to the lack of availability or continuity of operation of roandi.com

8- Applicable law and competent jurisdiction


These general conditions are ruled by the Spanish Law. If the purchase of products is made by an Individual, for the resolution of possible disputes, the parties agree to submit, at their choice, and renouncing any other jurisdiction that may correspond, to the courts and tribunals with jurisdiction over the client. If the purchase of products is made by a Company, for the resolution of possible disputes, the parties agree to submit, at their choice, and waiving any other jurisdiction that may correspond, to the courts and tribunals with jurisdiction over Roandi

1.  Who is responsible for the treatment of your data? Those responsible for the treatment of your data are:

The owner of this website is Roandi SL - B26278457 with registered office at Pl Tejerías Sur, C / San Lázaro, Calahorra, La Rioja Spain, which regulates the use of the portal service www.roandi.com that is made available to Internet users.

2.  For what purpose do we process your personal data?

Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following:

  • your identification data (for example, your name, surname, language and country from which you interact with us, contact details, etc.);
  • economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
  • connection data, geolocation and navigation (in case you interact with us from your mobile, for example);
  • commercial information (for example, if you are subscribed to our newsletter),

data about your tastes and preferences. Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please keep in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or features. Depending on how you interact with our Platform, we will process your personal data for the following purposes:

3. What is the legitimacy for the treatment of your data? The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

Purpose  Legitimation
1. Manage your registration as a user of the Platform The treatment of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we could not manage your registration. In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the consent you provide when authorizing the transfer of your data from the social network.
2. Development, fulfillment and execution of the contract of sale or of services The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you. It is possible that some data treatments associated with the purchase process are activated only because you request or authorize it, such as the storage of payment data (card) for future purchases or the data treatment necessary to scan tickets. purchase through the Wallet section of the App or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all parties involved when a purchase is made, and in particular for you, since it allows us to put measures in place to protect you against fraud attempts made by third parties.
3. Customer Service We consider that we have a legitimate interest to attend to the requests or queries that you put to us through the various existing means of contact. We understand that the treatment of this data is also beneficial for you as it allows us to serve you adequately and resolve the queries raised. When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the sale contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
4. Marketing The legitimate basis for treating your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal bases for participate in a promotional action or to publish your photos on the Platform or on our social media channels. In order to show you personalized information, we consider that we have a legitimate interest in profiling the information we have about you (such as the navigation you carry out, preferences or purchase history) and the personal data you have provided to us, such as age range or language, since we understand that the treatment of this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.
5. Usability and quality analysis We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the treatment of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.

4. How long will we keep your data? The term of conservation of your data will depend on the purposes for which we treat it, as explained below:

FinalidadPlazo de conservación
1. Manage your registration as a user of the Platform We will process your data for as long as you maintain the status of a registered user (that is, until you decide to unsubscribe).
2. Development, fulfillment and execution of the contract of sale or services We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service. On some occasions, we will only process the data until the moment you decide, such as the payment data (card) that you have asked us to store for possible future purchases.
3. Customer Service We will process your data for as long as necessary to meet your request or request.
4. Marketing We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action
5. Usability and quality analysis We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected during the time that responsibilities arising from the treatment may arise, in compliance with the regulations in force at any time. Once the possible actions in each case prescribe, we will proceed to the deletion of the personal data.

5. Will we share your data with third parties?

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to entities of Univers Paloseco S.L and to third parties that provide us with support in the services we offer you, namely:

For the best fulfillment of its services, Roandi SL. is obliged to provide certain data of its clients (name, address, telephone, etc.): in particular Procesyva SL, company with CIF: B26384040 and registered office at C / Bebricio nº 53 3C, 26500 Calahorra La Rioja, company of Responsibility Limited, registered in the Mercantile Registry of La Rioja on May 16, 2005, in Volume 594, Book 0, Folio 168, Section 8, Sheet LO-10055, as technological manager of the online store www.roandi.com, as well As with other companies that collaborate with the provision of the service (carriers, etc.) .. In all cases, the data provided is strictly necessary for the specific activity to be carried out.

6. What are your rights when you provide us with your data?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. The Stewards have agreed that you can exercise them at no cost by writing an email to a unique email address ventas@roandi.com, simply indicating the reason for your request and the right you want to exercise. In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis by which we process your data, you have the right to:

  • Ask us for access to the data we have about you. We remind you that if you are a registered user on the Platform you can also consult this information in the section corresponding to your personal data.
  • Ask us to rectify the data that we already have. Remember that if you are a registered user on the Platform you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party due to erroneous, inaccurate or incomplete communication of information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule 10 you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookie Policy.
  • Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.
  • Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we process your data. When our legitimacy for the treatment of your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided us in a structured format, in common use and readable by a machine, to be able to transmit it to another entity directly, whenever technically possible. On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data. Finally, we inform you of your right to file a claim with the relevant data protection supervisory authority, in particular with:

  • The Spanish Agency for Data Protection (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php)

7. What happens if you provide us with third party data?


We offer functionalities or services that require us to process the personal data of a third party that you provide us, such as in the case of sending a gift purchase to a third party. If you provide us with Personal Data of third parties, you guarantee to have informed them about the purposes and the way in which we need to treat their personal data.

8. Changes to the privacy policy


We may modify the information contained in this Privacy and Cookie Policy when we deem it appropriate. In the event that we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our website.